Shipping policy

All prints orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

Original artworks will be varnished and carefully packaged for shipping, so they may take around a week to be ready to ship.

You will receive another notification when your order has shipped.

Occasionally, there may be unexpected delays due to a high volume of orders or postal service problems outside our control.

UK and US Shipping Rates 

For prints, there is no additional charge for shipping within the UK and US. Shipping times are approximately 1-5 days after dispatch.

For original artworks, there is no additional charge for shipping within the UK. Please contact me for US/international shipping costs before purchasing an original artwork.

International Shipping

I offer international shipping to almost all locations globally.

Prints

Shipping prints to EU countries is charged at £14.99. Shipping times are approximately 2–11 days after dispatch.

Outside of the EU, shipping for prints is charged at £24.99. Shipping times depend on destination but are usually 7-21 days after dispatch. 

Originals

Please contact me for international shipping costs before purchasing an original artwork.

For either, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nikki Osborne Art is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at hello@nikkiosborneart.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not advise using a P.O. box as a shipping address. Many couriers are unable to deliver to these, and our framed prints and canvases are usually too big to go to P.O. boxes.

Refunds, returns, and exchanges

Please see our full Returns policy here.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition and packaging, and we will refund the full order amount minus the shipping costs. Return insured shipping costs will need to be paid by the customer. Please contact us to receive information on how to return your order before shipping it.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@nikkiosborneart.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@nikkiosborneart.com.