FAQ
However, if your question isn't answered here, please don’t hesitate to reach out to me directly on my contact page.
orders
Can I pay in instalments?
You can spread the cost of your purchase over three instalments at no extra cost by selecting Klarna as your payment method (if approved by Klarna).
If you have Paypal Credit, you can also use this to purchase and pay in instalments.
Do you offer any discounts?
Yes! I offer a welcome 10% discount valid for all print orders when you join my Studio Insiders private collectors email list.
Can I track my order?
Yes, you’ll receive an email with a tracking number automatically, so you can follow your artwork’s journey to your home!
Please allow 48 hours for the tracking information to become available.
Can I return a print if I change my mind?
My prints are made to order especially for you, however, your satisfaction is paramount. Please see the full returns policy here.
In the unlikely event that your print arrives damaged or if you receive an incorrect item, please contact me within 48 hours of delivery. I will work swiftly to assess the situation and rectify the issue by providing a replacement at no additional cost to you. To help me assist you quickly, please include photographic evidence of the damage or the incorrect item you received.
Do you offer gift certificates?
Gift certificates can be a wonderful way to share the gift of art. Please contact me to arrange a gift certificate for prints or towards an original artwork via my contact page here.
shipping
How much does shipping cost?
There is no additional charge for shipping within the UK and US.
Shipping to EU countries is charged at £14.99. Outside of the EU, shipping is charged at £24.99.
See the full shipping policy here.
Please contact me if you don't see an option for shipping to your location.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Please note, I am not responsible for these charges if they are applied and they are your responsibility as the customer.
Where do you ship to?
We offer international shipping to almost all locations globally.
Please contact me if you don't see an option for shipping to your location.
See the full shipping policy here.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Please note, I am not responsible for these charges if they are applied and they are your responsibility as the customer.
When will my items arrive?
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Within the UK and US, shipping times are approximately 1-5 days after dispatch.
Within the EU, shipping times are approximately 2–11 days after dispatch.
Outside of the EU, shipping times depend on destination but are usually 7-21 days after dispatch.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Please note, I am not responsible for these charges if they are applied and they are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
See the full shipping policy here.
Are prints ready to ship or made to order?
All of my prints are made to order especially for you to ensure the highest quality and reduce waste.
artwork
What kind of paper and canvas are the prints made on?
The prints on both paper and canvas are reproductions of the highest quality using superior giclée printing techniques that last a lifetime (100+ years) with appropriate care.
Prints are created on heavyweight archival premium fine art paper or premium fine art quality canvas.
The prints are of exceptional quality and capture almost all the detail of the original.
What framing options are available?
If you would like to purchase a framed print on paper or canvas, please contact me here.
How do I care for and maintain my artwork?
Generally, it should be kept out of direct sunlight, stored in a dry place and gently cleaned with a soft, dry cloth if needed.
What is your process?
You can read more about my process here.